REP / Orders and returns
Return items from a REP invoice
Submit eligible return quantities, select the payment treatment and check whether manager approval is required.
Use the original invoice for a customer return. You need invoice-return permission and returnable items.
Submit a return
- Open the invoice from Payments or the available invoice action.
- Select Return Items.
- Check Sold, Returned and Returnable quantities.
- Enter Return Qty only for the items actually returned, within the returnable amount.
- Enter a required Reason.
- If the invoice has payments, select Keep payment as customer credit or Refund returned amount according to the agreed treatment. An unpaid invoice shows No payment return.
- Select Submit Return and read the resulting status.
Screenshot coming soon
Approval and balances
A response of Waiting for manager approval is a pending request, not a completed return or refund. Refresh the invoice after approval and review quantities and balances.
Customer credit remains available to the customer rather than representing cash handed back. Confirm the actual refund procedure with your manager. Do not submit another return just because the first request is pending or a receipt failed to print.