REP / Orders and returns
Find saved orders and request cancellation
Search saved REP orders, inspect their details and understand cancellation approval and editing limits.
Use Orders to find a previously saved transaction before printing, checking a payment error or requesting cancellation.
Find an order
- Open Orders.
- Search for the order and use Order filters to narrow its status.
- Open the record and compare order number, customer, date, items and total.
- Check the linked invoice and payment status where available.
An empty filtered list does not prove the transaction was never saved. Clear the search or status filter and confirm the working location.
Cancellation
Use the order’s Cancel action when it is available. Enter a meaningful Reason and select Cancel Order. Read the returned status: business policy may require manager approval. Do not assume stock or money has been reversed while a request is awaiting approval.
Correcting a posted order
The REP editor does not support editing existing orders. A customer return belongs to the invoice’s Return Items workflow rather than an order edit. Check with the responsible manager when an order is invoiced, completed or no longer eligible for cancellation.