Create a service claim from the REP app

Use the service area when the Warranty module is enabled and your account has service-intake permission.

Submit a claim

1. Open the available Service area and find the customer, serial or warranty.
2. Confirm the customer before choosing New Claim, Claim or Create Claim, depending on the entry point.
3. On New Service Claim, review Coverage: Under warranty, No warranty or Not covered.
4. Enter the actual Serial no and required Issue. This REP form requires both.
5. Add known Diagnosis, Service cost, Customer charge and Notes where appropriate; do not invent a diagnosis or cost.
6. Select Create Claim and check the returned claim in the customer’s service history.

Know the form’s limits

This is the REP service-claim form, not the full repair-desk intake. If your business requires device details, accessory evidence or other intake information that this form does not offer, ask the service desk to complete the supported intake.

If a claim already exists, open it instead of submitting another copy. If validation refuses the claim, correct the actual data or involve the service desk; do not use a fictitious serial or coverage selection.