POS documentation
Your POS guidebook
Learn Distribook POS: billing, payments, stock, returns, repairs, restaurant orders and everyday settings.
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Start with the essentials.
Begin with company setup, sign-in, working location and the counter.
Start using POSGetting started
Follow the guides in order, or jump to the help you need.
Start using POS
Prepare your Distribook POS workspace, understand the available layouts and follow the first steps before serving customers.
Read guide 02Connect your company and POS register
Enter the correct company and register codes, connect this device to your business and resolve common setup errors.
Read guide 03Sign in and sign out of POS
Use your POS account, understand restored sessions and close an open counter before signing out.
Read guide 04Find POS tools and understand access
Move between billing and the menu dashboard, recognize available tools and understand why a menu may be missing.
Read guide 05Choose your POS branch and warehouse
Check the working location, switch among authorized branches and warehouses, and avoid recording work in the wrong place.
Read guide 06Open and close the POS counter
Count the opening float, review expected cash, choose a cash and cheque handover, and close your POS shift correctly.
Read guide 07POS troubleshooting and safe retries
Resolve access, counter, stock, saving and printing problems without duplicating sales or collections.
Read guideBilling
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How to create and edit a POS bill
Find products, scan barcodes, choose units and check quantities, prices and discounts before POS checkout.
Read guide 02How to hold and resume a bill
Save an unfinished POS bill as a held order and bring it back to the billing workspace.
Read guide 03How to take payment and complete a sale
Take single or split payments, apply customer credit and understand account sales and pending cheques.
Read guide 04Print and reprint POS receipts
Print saved sales and collection receipts without recording the sale or payment twice.
Read guide 05POS keyboard shortcuts
Use verified billing shortcuts for products, customers, quantities, held bills and payments.
Read guide 06Packages, serials and warranty extensions
Check package components, serial selections and sale-time warranty details before payment.
Read guide 07Record bill-book sales with bulk billing
Set the source, date, sales person and bill-book number for a bulk billing run.
Read guideCustomers
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Orders and returns
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Find saved orders and request cancellation
Find a saved POS sale, check its invoice and payments, and understand cancellation or manager approval.
Read guide 02Manage preorders and fulfil reserved orders
Confirm preorders, review reserved quantities and understand invoice, stock and payment steps when fulfilling.
Read guide 03How to return items from a POS invoice
Select returnable invoice quantities, record the reason and choose refund or customer credit where available.
Read guide 04Exchange a sold item and settle the difference
Choose the original invoice line, replacement item, reason and correct exchange settlement.
Read guidePayments and expenses
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Bulk payments and shared cheques
Enter bill-book collections with a payment date, collector, receipt reference and reviewed allocations.
Read guide 02Expenses, advances and other income
Record counter expenses, settle advances with receipts and distinguish cash-drawer funding from other sources.
Read guideProducts
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Inventory
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Check stock by location
Use Stock Check filters to review available and reserved quantities for warehouses and vehicles.
Read guide 02Trace stock movements and download history
Select a product, date and warehouse or vehicle to review stock in, out and running balances.
Read guide 03Create and post a stock transfer
Move stock from a warehouse to another warehouse or vehicle and understand draft and posted transfers.
Read guidePurchasing
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Textiles
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Repairs and warranty
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Accept a device through Repair Intake
Book in registered, warranty-linked or external devices with problems, accessories, evidence and an optional permitted deposit.
Read guide 02Manage repair jobs and technical progress
Find assigned jobs, review allowed actions, record diagnosis and finish or reject technical work.
Read guide 03Reserve, use and return repair parts
Track actual repair parts, purchase requests, stock effects and warranty that starts at handover.
Read guide 04Repair quotations, approval and charges
Prepare a quotation, record customer approval and review billable and covered repair charges.
Read guide 05Collect repair payment and hand over the device
Settle the repair balance, handle permitted excess credit and record accessories, condition and customer collection.
Read guide 06Look up warranties and start warranty service
Find a warranty by customer, reference or identifier, check coverage and begin a permitted service intake.
Read guide 07Register a warranty from an old sale
Record existing warranty history without creating another sale, invoice, payment or stock movement.
Read guide 08Send and receive company-warranty devices
Record real company-service handovers and returns, and understand why work is blocked while the device is away.
Read guide 09Repair replacements and product refunds
Use authorized claim resolutions and record the correct replacement stock or returned-product disposition.
Read guide 10Use Repair Reports to follow jobs and shortages
Review repair performance, uncollected devices and parts that need reordering.
Read guideServices and instalments
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Record Reload & Bills transactions
Check service identifiers, fees, reload-source float and the saved record; recognize demo results.
Read guide 02Create an Easy Pay instalment sale
Review customer eligibility, down payment, instalments, charges and the agreement before Easy Pay checkout.
Read guide 03Collect Easy Pay instalments and manage fees
Find an instalment plan, review due and outstanding amounts, collect payments and handle permitted late-fee actions.
Read guideRestaurant orders
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Restaurant POS: the daily workflow
Understand the restaurant POS workflow from opening the counter and taking table orders to kitchen handoff, payment and daily review.
Read guide 02Restaurant tables and takeaway orders
Open the correct table or takeaway order, review dishes and kitchen changes, then bill, collect payment or request cancellation safely.
Read guide 03Choose dishes, quantities and kitchen notes
Find menu items, check quantities, record preparation notes and distinguish line notes from takeaway packing and price changes.
Read guide 04Restaurant bills, split shares and payments
Check a restaurant bill, split it between guests when available, record the actual payment method and recover safely from uncertain checkout.
Read guide 05Kitchen progress, tickets and safe reprints
Follow food preparation separately from ticket printing, review dish notes and recover from uncertain kitchen dispatch or printing without duplicate orders.
Read guide 06Work together: counter, waiter and owner apps
Understand restaurant handoffs between the counter POS, waiter app and owner/admin app without confusing order, kitchen or payment status.
Read guideSelf-service kiosk
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Routes and vehicles
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Settings and devices
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Set language, startup layout and POS printers
Choose the app language and startup screen, configure a supported printer and test receipt printing.
Read guide 02Manage permitted staff accounts from POS
Review and edit permitted staff records and understand the current limit on creating users from POS.
Read guideReports
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Your business modules, permissions and device layout determine what you see. The guides explain the differences for billing users and hold-only helpers.