REP / Repairs and warranty
Find warranties from the REP app
Find a warranty by its identifier or customer and verify coverage before opening a service claim.
Warranty tools are optional and depend on the Warranty module and service permissions.
Find the record
- Open Warranty Lookup when available, or the service area’s warranty search.
- Enter the warranty reference, serial or other supported search value.
- In the service area, use Scan Serial or the warranty QR scanner when offered; allow camera permission when needed.
- Open the matching warranty and verify customer, product, serial, dates and coverage.
- Check existing claims before starting another request for the same device.
Scanning finds a record; it does not confirm that the current problem is covered or create a repair automatically. Compare the physical device with the returned details.
History and certificates
Use available customer history and warranty details to understand earlier service and coverage. Certificate or extension actions require their own permission and settings; their presence is not guaranteed for a REP account.
If the identifier is unreadable, the record belongs to another customer, or the sale is missing, ask the service desk to investigate. Do not substitute a guessed serial or create a duplicate warranty.