REP / Collections and expenses
Collect customer opening balances
Allocate a REP collection to opening-balance documents rather than to a newer invoice.
Opening balances represent customer debt brought into the system separately from new invoices.
Collect against opening documents
- Open Payments and choose the customer.
- Review the available opening balances.
- Select Collect Opening Balance.
- Choose the available Method: Cash, Card, Transfer or Other.
- Enter the amount being collected against each intended document, within its remaining balance.
- Select Save Payment and wait for confirmation.
- Refresh the customer and check the revised opening balance.
The payment total is the sum of the entered allocations. Leave unrelated documents empty rather than filling every balance automatically.
Choose the correct collection
An opening balance is not a new sales invoice. Use this workflow for the displayed opening documents, and the invoice collection workflow for newer invoice debt.
This sheet does not offer cheque details. Do not record a cheque as cash to work around that limitation; ask the responsible administrator for the supported collection procedure.
Receipt printing can fail after the collection succeeds. Check the saved balance and history before saving another payment.