Admin / Getting started
Sign in and sign out
Learn how to sign in to Distribook Admin, use Keep me signed in, sign out and resolve common account access messages.
Use your own Admin account so you can access the pages and branches assigned to you. Before starting, have your business’s Admin address, email address and password ready.
Sign in
- Open the Admin link supplied by your business. The sign-in page ends in /app/login.
- Enter your account’s Email.
- Enter your Password.
- If appropriate for the device you are using, select Keep me signed in.
- Select Sign in.
After a successful sign-in, Admin opens the page you were trying to visit, or the dashboard. The pages available to you depend on your account’s access.
Shared computer: Leave Keep me signed in unchecked and use Sign out when you finish.
Sign out
- Open the account menu at the top right. It shows your avatar or initials and, on wider screens, your name.
- Select Sign out.
- Check that the sign-in screen appears.
Closing a browser tab is not the same action as signing out.
If you cannot sign in
| Message or problem | What to do |
|---|---|
| “Those details do not match our records.” | Check the email and password for this business. If you do not know the correct details, contact your administrator. |
| Too many sign-in attempts | Wait for the time shown in the message, then try again with the correct details. |
| The account has been disabled | Ask your administrator to review and re-enable your account if appropriate. |
| The system is switched off | Read the message displayed by your business and contact your administrator. |
| You do not have an account or have forgotten your password | Ask your business administrator for help accessing your account. |
Check the account you opened
If the menu is different from what you expected, open the account menu and check the displayed name and email. Signing in successfully does not mean every page is available to that account. Use the access guide below to understand missing pages or actions.