Manage alteration tickets

Use Alterations in a textile-enabled business. Creating or changing tickets requires sales-order creation access; branch restrictions still apply. An alteration ticket tracks work and a quoted price, not proof of customer payment.

Take in a garment

1. Start a new ticket to open Take in a garment.
2. Enter Customer, Garment and What to do. Add Phone and Due when known.
3. Record measurements as named values, including units in the value when needed. Complete both fields: half-filled measurement rows are discarded. Up to 20 measurements are allowed.
4. Choose Tailor from the permitted branch staff, enter nonnegative Price quoted, check Branch, and add a useful Note.
5. Select Take in and check the numbered ticket.

Track and finish the work

Search tickets and use status tabs to find work taken in, being done, ready or overdue. Open Edit to correct the details and select Save.

Use the next-stage action shown on the ticket as work progresses. Mark it ready only when the garment can be collected, and record handover when returned to the customer. Use the ticket’s cancellation action for work that will not proceed. Check the status after each action; changing a ticket’s status does not itself record receipt of money.