Manage warranty records

Use Warranties when the warranty feature and relevant permissions are available. Search by warranty number, IMEI, product, customer or invoice; filter by Status, Given by and Sold in. Check the product, customer and expiry before printing the offered certificate or PDF.

Register an earlier sale

Use Register an old POS sale only when the warranty for that earlier sale needs recording. Warranty-creation permission is required.

1. Choose Customer and Product.
2. Enter Serial / IMEI and Old POS bill number where available; verify against the original sale.
3. Select Given by, a positive Period (1–1,000) and Unit.
4. Enter Sold on. Leave Expires (empty = work it out) empty to calculate from the period, or enter the correct expiry. Add Note if needed.
5. Confirm the registration and review the resulting warranty number and expiry.

This records warranty coverage for an earlier sale; do not use it to recreate that sale or its stock movement. Resolve duplicate or invalid-device errors using the existing record.

Record an extension

With warranty-update permission, select Extend on the correct row. Enter Extend by, Unit, Paid on, Amount paid, Paid by, Reference and optional Note. Check the payment details before selecting Extend in the dialog.

Review the new expiry and extension count after success. This is a paid extension record, so do not submit it merely to explore a different expiry. Keep the actual payment evidence with your business records.