Reloads, bills and float

These Admin tools require the reload feature and the relevant viewing/management permissions. Transaction review, source setup and float top-ups are separate capabilities.

Review transactions

Open Reloads & bills. Search and filter by Status, Provider, Type, From and To. Compare the customer identifier, amount and provider reference with the provider’s actual result.

• Processing → Mark as processing moves a pending transaction into processing.
• Success → Mark as succeeded records provider success; enter Provider reference where available.
• Fail → Mark as failed requires Why did it fail?. Read the refund notice before confirming. The system can restore float and record a cash refund; an open counter session may be required for a cash refund.

Check the status and money records after saving. Admin status updates record the provider result; they do not themselves send a reload to the provider. This page does not offer a new-transaction entry workflow.

Needs verification: the displayed Reverse action has an unresolved processing issue. Its successful completion is not verified; ask support to check it before relying on it for a customer refund.

Set up a machine or SIM

Open Reload float and Add machine or SIM. Choose Type, enter unique Code, Name, SIM/serial identifier, Branch and at least one of Networks it can reload. Set Tell me below for a nonnegative low-balance threshold; empty means no threshold. Check Active, then Save. Save and add another prepares another entry.

Review float balances and the saved source. Commission controls can use a fixed or percentage rate; supply both type and value when setting a rate.

Add or correct a top-up

Open Reload top-ups, start New top-up, choose Machine or SIM, enter a positive Amount, Paid by, Reference and Date, then Save top-up. The source must be active and accessible in your branch. Check the resulting top-up and float balance.

For an incorrect entry, use Correct, enter the full corrected amount in What it should have been, explain Why (up to 255 characters) and Save correction. This is the replacement total, not an extra amount. Corrections adjust float by the difference and remain in the Corrections only audit view.

Providers and services

Use the shared reference-list workflow for Service providers: Name, unique Code, Type, optional Support phone, Sort order and Active. For Service products, choose Provider and Service type, configure fixed/open/range amounts, Identifier label/example/prefixes, customer fee and commission, then save and review.

Set explicit fee/commission type and amount pairs when needed. Needs verification: leaving a service-product commission empty to inherit the source rate is not consistently represented by the current save behavior. Confirm the saved rate before using the service.