Repair brands, models and problems

Use Brands, Models and Default problems when the relevant mobile/repair features are enabled. Viewing, creating and updating each list require its own permissions. These lists standardize choices; they do not create a repair job.

Brands and models

Use the common reference-list guide to open the list and add or edit a record.

• Brands: enter required Name, Display order and Active. Lower display order appears first.
• Models: enter required Name and Brand. Add Model code, Release year and Active as needed. A release year must be 1990–2100; a model name must be unique within its brand.

Create the brand before its models. Check spelling before creating another entry for the same device. These are phone/accessory brands and handset models; do not assume a separate general-brand catalogue exists in every business.

Default problems

1. Open Default problems and select Add problem, or edit an existing row.
2. Enter Problem using no more than 500 characters.
3. Set Work points (whole number 0–1000) and Order in list (nonnegative whole number).
4. Check Active and select Save.
5. Check the problem choice on the relevant repair intake workflow.

Work points describe technician workload; they are not the customer’s repair charge or money already paid to a technician. No delete action is available for default problems. Make a problem inactive when it should stop being offered, and review existing job records separately.