How to hold and resume a bill

When to use Hold

Hold lets another cashier finish a bill, or lets you serve another customer while the first customer is still choosing. It saves a draft; it does not create a paid sale.

Save the bill

1. Add at least one product and select a customer.
2. Complete the serial and accessory checks requested for the items.
3. Select Hold, or press F9 on the billing screen.
4. Wait for confirmation. After a successful hold, the workspace clears for the next bill.

Resume a held bill

Open the held-orders control in the billing toolbar, search for the bill and select it. The list uses the current warehouse. Check the customer, items, quantities, prices and stock again, then continue to Payment or hold the edited bill again.

If you cannot find the bill

Confirm the warehouse and refresh the list. Hold-only helpers have restricted access to held bills; they do not gain cashier payment access by opening one. A held draft is not an invoice or proof of payment. Cancel a hold through Orders only when your account permits cancellation.