Manage repair jobs and technical progress

Find the job

Open Repair Jobs. Search by claim number, phone, IMEI, device or name. Use the available status, Mine, Unassigned, Overdue, priority or custody filters. Visibility can be limited to assigned jobs or the authorized branch.

Work on a claim

1. Open the job and check customer, device, intake problems, accessories and current custody.
2. Use the available inspection/approval actions. Enter findings as diagnosis or timeline notes; add repair photos and their notes when permitted.
3. Manage actual parts and charges before completion. Prepare a quotation and customer decision where needed.
4. Choose the available repair-completion action and enter diagnosis and applicable costs/charges, or reject with a reason.
5. Check the refreshed status and whether the job is waiting for payment or ready for handover.

Access and corrections

Intake staff normally edit only their own received jobs. Technician reassignment is separately authorized and limited to received jobs. Saved-photo removal is permission-controlled, even when adding photos is allowed. Closed jobs are read-only. A repair marked complete has not necessarily been paid or handed back to the customer.