POS / Repairs and warranty
Look up warranties and start warranty service
Find a warranty by customer, reference or identifier, check coverage and begin a permitted service intake.
Find coverage
Open Warranty Lookup and enter at least two characters of the warranty number, old reference, customer details or serial/IMEI. Open the matching warranty and check product, customer, type, dates, status and claim history.
Start service
Use the available repair-intake action from the warranty, or Warranty Service to find and receive a device for service. Confirm the warranty belongs to this customer and device, then follow the normal Repair Intake steps.
Non-serialized products
A warranty can exist without a serial. Select the real warranty record and acknowledge the unavailable identifier where requested; do not invent a serial to make the form continue.
Receive through Warranty Service
The Warranty Service receiving screen is focused on an existing warranty item or registered serial. Select the customer, look up the real item, enter the problem description and complete Received Condition, accessories, photos and signature as required. It does not offer the full external-device workflow; use Repair Intake for an external device.
After saving, check the claim number and receipt, then use Continue/View Claim to open its service details. The linked claim list/detail provides only the actions available for that account and state. Review the diagnosis and any prompted quotation or customer decision before confirming an action. For final payment and full customer collection details, use the permitted Repair Collections workflow. Do not assume a service-status button bypasses the payment, stock or handover rules.
Certificates and coverage
Use the certificate download when available and permitted. A pending, expired or void warranty is not active coverage simply because it appears in search. A certificate does not by itself authorize a refund or replacement. Those actions depend on the claim and permissions.