Collect repair payment and hand over the device

Open the cashier queue

Use Repair Collections with payment and/or handover access. Find the claim and read whether it is waiting for payment or ready to collect. A technician-completed job may still owe money.

Collect the balance

1. Check final service total, posted payments, unused advances and remaining balance.
2. Open the available payment action. Enter the actual method, amount and reference, or use available customer credit when permitted.
3. If the shop offers excess-credit handling for a completed job, explicitly confirm that excess money is retained as customer credit. Do not describe it as change returned.
4. Submit once and check the updated balance. Cash requires the applicable open-counter conditions. Settle unused advances through the permitted credit/refund action.

Hand over the device

When the job is ready, fully priced and paid, use its handover action. Release unused part reservations first. Check returned accessories, device condition, notes and any required signature with the customer, then confirm collection.

Expected result

Successful collection records handover and closes the job. Pending installed-part warranties become active. Print the saved receipt or certificates; no second close or stock consumption is needed. If a payment saved but printing failed, reprint rather than collecting again. Payment reversal requires its own authorization and a reason.