POS / Getting started
Sign in and sign out of POS
Use your POS account, understand restored sessions and close an open counter before signing out.
Use your own account so recorded work belongs to the correct staff member. Your company/register connection must already be configured.
Sign in
- Select your preferred language on the sign-in screen.
- Enter Email and Password. The eye icon shows or hides the password while entering it.
- Select Sign In once and wait.
- Check your workspace and working location. The opening screen depends on the selected layout and your access.
The app may restore a saved session when reopened. It checks the session with the server; an expired or failed restoration may return you to sign-in. Do not rely on offline sign-in or offline sales.
Sign out safely
- Finish the current work. If you take payments, close the counter first.
- Open the billing menu and choose Logout, or use Sign out under Settings → Session when available.
- Confirm the sign-out/logout dialog.
- Wait for the sign-in screen before another staff member uses the device.
A billing account cannot sign out while its counter remains open. Counter Is Still Open means you must close it first. Unable to Check Counter means the app could not verify the status; restore the connection and try again. A nonbilling or hold-only helper account does not use the same counter check.
Resolve sign-in problems
For invalid email/password, check the spelling and ask your manager to confirm your account details. A disabled account or inactive/invalid register needs an administrator’s attention. If a connection error occurs, check the network before retrying.
If you connected the wrong business, use Change company on the sign-in screen and follow the company/register guide. Do not share accounts to work around missing permissions.