POS / Services and instalments
Collect Easy Pay instalments and manage fees
Find an instalment plan, review due and outstanding amounts, collect payments and handle permitted late-fee actions.
Find the plan
Open Easy Pay, search for the customer or plan and open its details. Review the agreement, schedule, due-now amount, overdue instalments, fees, payments and full balance. Plan-read permission does not itself grant collection permission.
Collect an instalment
Use the available collection action with Easy Pay write access. Enter the actual amount, method, date and reference. Check the amount against the remaining plan balance, submit once and verify the updated schedule/payment. Print the collection receipt when enabled. Collection uses the existing plan; do not create a new sale.
Fees and cancellation
Authorized staff can use the offered fee controls on an instalment. Manual late-fee charging needs a positive amount; a waiver requires a reason. Check the refreshed fee/balance after either action.
A cancellation needs a reason and is rejected when the plan has already taken money. Do not treat cancelling the plan as a refund or stock return. Ask an authorized manager to resolve existing payments through the supported accounting workflow; this POS page does not establish a complete payment-reversal process for every plan.
If saving times out, check the existing payment before collecting the same amount again.