A mobile phone shop often runs several businesses at one counter. One customer buys a handset, another wants a reload, and a third leaves a phone for repair. Accessories, warranties, salesperson commissions and technician workload all need attention, even when the shop is small.
For mobile retailers and phone repair businesses across Sri Lanka, a useful POS system needs to make those differences clear. A handset sale moves a particular device out of stock. A reload uses a service record and available float. A repair follows a customer device through inspection, parts, payment and collection.
Distribook brings these workflows into its POS and Admin tools when the relevant modules and account permissions are enabled. Here is how they fit together for a mobile shop.
Sell the actual phone, not just its model name
Two handsets can share a model and price while having different serial numbers or IMEIs. At checkout, select the actual identifier for the unit being supplied and check that the selected serials match the quantity. Include the correct accessories and review any package components before taking payment.
This matters when a customer later asks about warranty coverage or brings the handset back. The original invoice, customer and device identifier provide a clearer starting point than a generic description such as “one phone.”
The serials, packages and warranty guide explains the sale-time controls. Warranty periods and overrides depend on configuration and access; selecting a serial does not give a cashier unrestricted authority to change coverage.
Keep warranty records connected to the sale
Where warranty features are enabled, review the unit’s coverage and period during the sale and check the saved record afterwards. A warranty certificate and a sales receipt serve different purposes, so staff should understand which document the customer needs.
For earlier sales that need a warranty record, the authorised registration workflow records the original details without recreating the product sale. Eligible paid extensions have their own payment and expiry information.
Use the warranty management guide to understand these records. A phone that exists in the system is not automatically under a live warranty; check its actual coverage before accepting a warranty claim.
Review salesperson commissions and monthly targets
Staff performance needs more context than a total at the end of the day. Distribook’s Salesperson product sales report shows product-by-product sales and commission figures for the selected period and salesperson scope. Managers can review which products contributed to a person’s results rather than treating every category as identical.
Monthly targets can be set for product categories or bundle categories. The category determines whether the target is measured in quantity or value. Business targets for a branch and individual staff targets can be reviewed separately; bonus fields are available for product-category targets.
For example, a shop may review handset quantities separately from accessory sales value if its category configuration uses those measures. Keep the month, branch, category and credited salesperson consistent when comparing results. Returns can affect net quantities.
Read targets and bundles and salesperson performance reports for the available controls. Commission figures and target bonuses are calculations or configured amounts, not proof that the money has already been paid to the employee.
Record reloads and bill payments with the correct identifier
Reload and bill-payment transactions use a separate service workflow from product invoices. Staff choose the service type, provider and service product, check the customer’s phone or account identifier, and review the amount, fee and customer total before submitting.
Where a source is required, select an eligible machine or SIM and check the available float. Record the actual payment method and reference, then review the saved transaction and receipt. This service entry does not reserve a handset serial or move accessory inventory.
Provider completion needs its own check. A saved record alone does not prove the provider completed the reload or bill payment. Do not take money against a demo result; follow the shop’s live-provider confirmation process. After a timeout, check the existing transaction before starting another.
The Reload & Bills guide explains this distinction and the saved history workflow.
Separate reload float, customer fees and commission earnings
Float is the balance available on a reload source; it is different from the cash in the drawer and different from the shop’s earnings. Admin tools maintain machines or SIMs, supported networks, active status, low-balance thresholds and top-ups.
Configured commission controls can use fixed or percentage rates. Service-product setup also handles customer fees and commission amounts. Check the saved rate explicitly before relying on it: the existing guide identifies a verification issue with leaving a service-product commission empty to inherit a source rate.
If a top-up was entered incorrectly, the correction records the full replacement amount and adjusts float by the difference. It is not another top-up for the same money. The reload administration guide covers setup, corrections and transaction-status checks.
When reviewing the reload and bill summary, compare earnings with the underlying transactions and provider confirmation. Customer money collected, float consumed and commission earned describe different parts of the business.
Receive repairs with a clear device record
Repair intake records the customer, device source, real serial or IMEI, condition, reported problems and received accessories. Staff can capture permitted evidence, estimates, technician assignment, priority and promised time according to the shop’s settings.
For a device bought elsewhere, use the external-device workflow where enabled. If its identifier cannot be read, acknowledge that and record identifying details rather than inventing an IMEI. Check for an existing active claim before accepting the same device again.
An estimated repair amount is not itself money collected. Where a deposit is permitted, review whether it belongs to the repair or is retained as customer credit. The repair intake guide explains the supported flow.
Manage technician workload and actual repair parts
Repair Jobs supports searches and filters such as assigned work, unassigned jobs, overdue work, priority and custody. Staff can inspect the device, record findings and photos, prepare quotations where needed, and complete or reject technical work through the actions available to their role.
Default repair problems can carry Work points to describe technician workload. Those points are different from the amount charged to the customer or money paid to a technician. Managers can also review technician, intake and payout-calculation reports with the relevant scope.
For replacement parts, reserve what the job needs, consume what was actually installed and release unused reservations. Consuming a part reduces stock and creates its linked charge; charging the same part manually again would duplicate it.
See our repair workload article for a practical daily routine, and the repair parts guide for stock and part-warranty handling.
Finish with payment, collection and a useful daily review
A technician-completed job can still owe money or await collection. The cashier should check the final total, posted payments, advances and remaining balance before taking another payment. Handover includes the device, accessories, condition and any required customer confirmation.
The repair payment and handover guide explains the final checks. Performance, uncollected-device and parts-to-reorder reports help the team find the next action; opening a report does not receive stock or collect payment.
For the owner, a useful daily review separates product sales, reload services, repair charges, staff performance and counter cash. Review each figure within its period and branch scope before making a correction.
Explore Distribook POS for Sri Lankan businesses and the user documentation for related workflows. To discuss your mobile shop, contact Distribook with your handset and accessory range, reload services, staff targets and repair process so the demonstration matches your business.